What to Expect

How Animal Emergency Care Works

We want only the best for the pets and people we serve. Whether you live in Lisle or any other western Chicago suburb, we’re open and ready for you when your regular veterinarian isn’t. Our knowledgeable staff is available to advise you on your pet’s treatment and care. When you call us we are able to help you determine if your pet needs to be seen. When in doubt, walk right in. Our highly skilled team of technicians and veterinarians will provide immediate triage care for urgent patients and work to get your pet seen as quickly as possible. Throughout your pet’s visit we will keep you informed about treatment costs, how your pet is doing, and after-care instructions when they are discharged.

Walk in for Immediate Emergency Care

Since all of our services are designed for animal emergency care, we only accept walk-in patients at our hospital. Our most urgent patients receive immediate triage care. Hence, we’ll assess the severity of each pet’s condition upon arrival. Some things to note once you arrive include:

Keeping You Informed Every Step of the Way

From the moment you walk into our hospital, we want to ensure that you are kept informed about your pet’s condition. Ways we keep our clients fully informed include:

Please don’t hesitate to call us if you think your pet is having an emergency. We’re here for you and your pet when they need it the most. We want to strive to do whatever we can to make a difficult situation like a pet emergency as comfortable and manageable as possible for you and your pet.

See What Makes Us Different

Quality Compassionate Care

It’s our mission. Our compassionate oriented ethos allows us to truly do what is best for you and your pet and doesn’t require us to only present one treatment option when more than one is available.

Welcoming Critical and Non Critical Cases

We are able to handle the most serious emergencies but we also welcome less serious concerns. We understand that when your pet is not feeling well you want to provide treatment and relief as soon as possible.

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Real Stories from Real Owners

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Love is an action. Love is patient, kind, humble, gentle, selfless, understanding, truthful, never giving up, never losing faith, always hopeful, & enduring in all circumstances. The women at EVS demonstrated true love through their actions. Not only were they professional and highly knowledgeable, but they were also caring & compassionate. People can be taught textbook things, but they can’t be taught integrity and care. I am very thankful to have met such a group of strong, professional, and caring women who took amazing care of my little dog, Animal. They saved his life. You all were a true blessing to us both.Animal, my 15-year-old Morkie, was transferred to EVS due to dangerously high kidney levels/ renal values.The wonderful staff I met:Brook - What a wonderful and lasting first impression I had of EVS from Brook! She welcomed me at the door with warmth & compassion. She was approachable & kind; she was easy to talk to about hard things. I felt comfortable opening up to her & asking about awkward financial things. She answered my hard questions with grace & understanding. She was sensitive to my situation; professional but personable. It's clear Brook has a high emotional IQ. She's a genuine person who simply cares & is generous too.• Dr. Amy Smith - I felt in good hands right away with Dr. Amy. Professional, sweet, smart, & knowledgeable. Above all, I admired her patience with me and her ability to plainly explain technical things, while also being sensitive. She never displayed one hint of irritation with all my questions & fumbling over my words. A true model of patience. Also, the notes Dr. Amy took were so thorough & detailed. What care & integrity, from the medical side to the bedside!• Abby - What an asset to the team! I needed Abby’s positivity, confidence, & encouragement. I called several times, and Abby was so encouraging each time, even though the situation looked bleak to me. She encouraged me not to lose hope, & I needed those words of comfort & courage! Abby made me feel heard & understood. I was able to go back to sleep soundly after talking to Abby at 3am. Abby was also one of the main technicians who closely watched over Animal and took excellent care of him.• Dr. Heather Hlad - With all her technical knowledge and expertise, Dr. Heather still spoke to me like a true friend. She was very down to earth. Heather shared her expertise & words of wisdom with me, & she was also supportive in whatever I decided to do. What a gift Heather has; to be able to talk to you both as a professional and as a real friend in a time of distress. The level of energy Heather gave to me (especially in the middle of her busy shift), was something I’ve never experienced before from a doctor. Heather truly cared, not only for Animal but for me. I admired her confidence too. Also, Heather’s notes were as thorough as Dr. Amy’s. Very professional.• Jeni / Jenni & Miranda – Wonderful interactions with Jeni & Miranda! They too gave me words of encouragement and were also very understanding. Also, the fact that they genuinely cared to see the reel I made of Animal, said a lot about them. They expressed genuine interest for someone else’s interest. That’s rare. Most people would pretend to watch and care, but not Jeni, Miranda, (Abby and Dr Amy too). Sincerity is always felt. They truly wanted to see what I wanted to share. That small act of kindness said a lot; another thing that reassured me that my dog was in the right place.• Dr Graves was also professional & warm-hearted. Thank you Dr Graves for your expertise and care for Animal!I felt like all these women were my girlfriends. Whoever has these women as friends or sisters in everyday life, you are blessed. Thank you again, for saving Animal’s life and for being a good friend to me for those 48 hours. I'll never forget my experience at EVS with you all. Praise the Lord that He gave me more precious time with Animal through this amazing team of kind-hearted women! God bless you all!Love,Jenna & Animal1 Corinthians 13:4-7 • John 14:16 • Acts 4:12
I brought my cat here seeking treatment for a severe heating pad burn that he sustained during a dental procedure with his primary vet. We came two nights in a row to receive wound care. Dr. Jessica Graves was a very kind, competent advocate who finally got my cat what he needed. Dr. Amy Smith was very sweet and compassionate. No one has fun at the vet ER but we were treated very well here. Most importantly, my cat is finally starting to get better.
We want to thank the wonderful doctors and staff that work here. My best friend, Beans, had a rough three days before we had to say goodbye. We met with three different doctors at this facility in a short duration of time. I feel each doctor was helpful, honest, and compassionate. Thank you so much for making the passing a Beans as painless as possible. We appreciate your around the clock services, as you were there for us, when our Vet was not.Thanks,The Vala Family
Dr. Amy Smith at Emergency Veterinary Services of Lisle saved my dog’s life. She pin pointed the problem and successfully operated the surgery. During the whole process, everyone was incredibly patient and compassionate. I am so thankful and I highly recommend this practice.
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Hours & Location

Weeknights
M – F :
6:00pm – 8:00am
Weekends
Saturday
: Noon – 8:00am Monday
Sunday: Open 24 hours
Holidays: Open 24 hours

820 Ogden Avenue
Lisle, IL 60532

(630) 960-2900

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