Client Stories & Testimonials

My rabbit passed away unexpectedly at home and I was able to bring him the Lisle Emergency vet and they were compassionate and kind enough to make a paw print for me while I was there. I would definitely bring my dogs there for emergency care.

brought my dog here right when they opened on Christmas eve- the only time my busy work schedule would allow when he started limping badly that morning. The staff was efficient, thorough and caring. They respected my wish to keep him with me due to his anxiety without hesitation. As a former vet tech, I have high standards for the care my dog receives and this place met them all. My parents have had good experiences going through some hard things here. Dr. Feutz and I agreed that it was reasonable to start my pup on a trial of pain meds and revisit x rays if we didn't see improvement. Within an hour of his first dose he was good as new. We also overheard other patients dealing with tougher stuff than us receiving the same thorough, considerate, and competent care. If you have an urgent or emergent need for your pet, this is definitely the place to go.

Accidentally gave insulin to the wrong cat on Saturday night. Both ER vets were amazing, soooo caring and understanding. My old girl was in great hands all night. Wonderful facility and staff!

Never love going to the ER vet but the couple times I have needed them they have been amazing. They are very compassionate and friendly, and they do a wonderful job of explaining the issues happening while also preparing you for the potential outcome. Transparency is something I always look for in vets and they never beat around the bush. I have always been seen very quickly and everyone there has always been professional. My reactive dog didn’t even react to them- that’s huge!! AND- their pricing is FAIR. Competitive even. Not an arm and a leg more than my regular vet visit - reasonable fee for emergency.

This is my second experience visiting here and this will be the only place I will be visiting when I have an emergency. They are the most caring and compassionate people I have come across in emergency vet care. This visit I had to put my 18 year old cat down. It was time. He was displaying all the symptoms of his body shutting down. I took him in at 2 am and was not rushed and was able to move at my own pace. As far as pricing, they were not too much more expensive than my regular vet. I highly recommend coming here for your emergency vet needs.

They saved my cat’s life.

My cat was behaving abnormally one night and my gut told me not to wait until I could try for an appointment somewhere the next day, and I’m SO glad I made that choice. It turned out she had a massive blockage in her stomach from eating some sort of string.

The facility itself is clean and comfortable, which is always nice to see, but I cannot say enough good things about the staff. Abbie and Dr. Amy are incredible. They’re kind and knowledgeable, but most importantly they are transparent. They answered questions without using a bunch of fluff or jargon, explained costs to me in a line item format, and always kept me informed as to what was going on. I had to leave my cat overnight for surgery, but they called before and after the procedure to let me know how she was doing, and set me up for success in making sure she healed post-op. During all of this, they were also so comforting (because as much as I tried to pretend like I was holding it together, it was pretty clear I was a mess).

To the person scrolling through reviews right now as they wait for their pet to get emergency treatment, hoping to find comfort in the good experiences of others at this facility: your pet is in good hands.

We’ve been here three times and everyone has been really understanding and kind. Our dog HATES the vet and gets extremely aggressive when shots are needed. Even though it’s a horrible stressful situation, the folks here remain really understanding and professional. They let me ask a ton of questions and are great at handling nervous dog parents.

From the moment we called to the moment we left, the care and compassion was exceptional. Miranda took my call and was diligent in listening and guiding me on potential options. She was as kind when we met her at EVS. Dr. Amy Smith was an amazing kind and knowledgeable Vet. She was caring with Ethel. We never felt pressured for services. Dr. Smith clearly explained all the care options to my husband and I. We felt listened to and our wishes were taken into consideration. Thank you EVS!! Ethel is home and doing great! Highly recommend!!